Job Description

About Us:

With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services. As IT Recruiters, we connect top talent with global opportunities in the digital technology sector, offering contract, temporary, and permanent placements across various industries, roles, salaries, and locations. Our specialized teams ensure your recruitment or job search benefits from seasoned experts who deeply understand your sector. Fortray is also a global online boot camp, helping career changers gain vital digital skills in just four weeks, opening doors to lucrative tech careers.

Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. Practical, hands-on learning and mentorship from industry experts result in a remarkable 95% placement rate. With over 1,000 monthly live classes, real-world projects, and extensive resources, Fortray stands out. Our mentorship program, flexible schedules, and 1:1 career coaching guide your success. Join 1,000+ satisfied graduates on their journey to tech careers through Fortray.

Additionally, as a Managed Service Provider (MSP), we offer global managed IT services, including cybersecurity, cloud solutions, and IT consultancy, tailored to businesses of all sizes, emphasizing user centricity from consultation to ongoing support, ensuring seamless technology operations.

Purpose of the Job – Overview

Job Title: CRM Specialist

Location: Fully Remote

Must have a 2 to 3 Hours Backup, 22 to 24” Monitor with HDMI Cable, Table, Chair and Quite place to work.

Timings:

• Monday to Friday: 9 AM to 6 PM BST

• Saturday: 10 AM to 3 PM BST

Job Summary:

We are looking for a CRM Specialist with expertise in Microsoft Dynamics 365 CRM to manage, optimize, and enhance our customer relationship management system. The ideal candidate will play a critical role in streamlining sales, marketing, and customer service processes, ensuring smooth CRM operations, and driving business growth.

Key Responsibilities:

• CRM Administration: Manage and configure Microsoft Dynamics 365 CRM, including workflows, customizations, dashboards, and reporting.
• Process Optimization: Analyze business processes and recommend improvements using CRM automation, integration, and customization.
• User Support & Training: Provide technical support, troubleshooting, and training for CRM users.
• Data Management: Ensure data integrity, accuracy, and security by implementing best practices in CRM data governance.
• Customization & Development: Work with developers to enhance CRM functionality using PowerApps, Power Automate, and custom scripts.
• Integration: Integrate Microsoft Dynamics 365 with other business applications such as ERP, marketing automation tools, and third-party APIs.
• Reporting & Analytics: Generate insightful reports and dashboards to support business decision-making.
• Compliance & Security: Ensure CRM configurations comply with data privacy and security regulations.

Requirements:

• Education: Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
• Experience: 2 years of hands-on experience with Microsoft Dynamics 365 CRM.
• Soft Skills:
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and collaborate with cross-functional teams.